Refund & Return Policy

At SemiPreciousCabs, customer satisfaction is our priority. If you're not completely happy with your purchase, you can request a return within 5 days of delivery.

Eligibility for Returns:

✅ Condition: The gemstone must be returned in its original, unused condition.
✅ Unboxing Video Required: To initiate a return, you must provide an unboxing video showing the package opening.

Why an Unboxing Video?

🎥 Proof of condition: Ensures transparency and prevents disputes.
📦 Helps us improve: Allows us to enhance quality and packaging.

How to Initiate a Return?

1️⃣ Contact us within 5 days of receiving your order.
2️⃣ Share the unboxing video and details of the issue.
3️⃣ Our team will review your request and guide you through the return process.

Refund Process:

💳 Once the return is approved, we will process your refund promptly.
📩 Contact us via Instagram (@semipreciouscabs) or website support for assistance.

We appreciate your cooperation in following these steps to ensure a smooth return process.